All trade members of the Confederation are subject
to the Code of Conduct. The Code of Conduct is to be
read in conjunction with the terms and conditions of
membership, and the Code can be seen as being
aninseparable part of the terms. The Code of Conduct
is set out as follows:
The trade member is to conduct themselves, at
all times, in a courteous and professional
Prior to commencing work, the trade member is to
issue the customer with a detailed quotation or
estimate. This shall include details of how the
contract price is to be settled, and how any
stage payments are to be managed.
The trade member shall not involve the customer
in additional cost without prior consultation
and agreement from the customer and to confirm
such alterations in writing.
The trade member shall hold suitable public
liability insurance cover and shall ensure that
it is current and that premiums are paid on
The trade member shall ensure that all work is
undertaken -or closely supervised by-skilled and
qualified individuals who are competent to carry
out works within the relevant trade sector.
The trade member shall advise customers of start
and completion dates and to keep the customer
informed of any potential delays as they become
The trade member shall not lead customers to
believe that the Confederation is in any way
liable for the services or goods supplied by its
members.Nor shall the trade member lead the
customer to believe that membership of the
Confederation is an endorsement of quality.
The trade member shall invite customers to
inspect completed works, and shall provide them
with a suitable amount of time to do this. Where
the customer identifies any defects in the
completed works, the trade member shall rectify
said defects at no additional cost to the
The trade member shall promptly issue the
customer with an appropriate invoice for works
carried out. The invoice shall state the
appropriate payment terms.
The trade member shall cooperate with the
Confederation with respect to dispute resolution
practices and accept any decisions made in
respect of said practices. Where the dispute
resolution process finds against the trade
member, he shall be bound by those findings.
Failure to accept these findings may result in
expulsion from the Confederation, and loss of
all Services provided. It should be noted that
the Confederation is entitled to fully share
–with the trade member’s customer-any findings
made by the dispute resolution practitioners,
and, if appropriate, assist the customer in
seeking further legal advice.